REFUND AND RETURNS POLICY

We want you to be satisfied with every purchase. This Return and Refund Policy outlines the conditions, processes, and requirements for requesting a return, exchange, or refund.

1. General Return Policy

Customers may request a return or refund subject to the conditions set forth in this policy.

Returns may be requested for both opened and unopened products, provided they meet the requirements described below.

Returned items must be accompanied by original order information and be in a condition suitable for inspection.

2. Eligible Circumstances for Returns and Refunds

Customers may request after-sales service in the following situations:

Receipt of a defective product
Receipt of an incorrect item
Product damaged during transit
Product issues affecting normal use

We will review each request based on order details and information provided by the customer.

3. Return Request Requirements

To request a return, exchange, or refund, customers should:

Contact us within 30 days of receiving the order.
Provide the order number.
Provide clear photos or videos showing the product’s condition.
State the reason for the return request.

Upon receipt of the request, we will review the relevant information; if a return is required, we will provide return instructions.

4. Return Merchandise Authorization (RMA)

You do not need to obtain a Return Merchandise Authorization (RMA) number prior to contacting us.

Customers must contact us and receive return instructions before shipping the product back.

Unauthorized returns may result in processing delays.

5. Return Shipping Address

If the return request is approved, please ship the product to the following address:

2137 N FAIRHILL ST
PHILADELPHIA, PA 19122

Customers should confirm return arrangements via email before shipping any items.

6. Return Shipping Costs

For returns resulting from receipt of an incorrect item, product defects, or damage during transit, we will determine appropriate return arrangements after reviewing the request.

For returns based on personal preference or other non-quality-related issues, the customer may be responsible for return shipping costs, subject to applicable regulations. 7. Condition of Returned Products

Products eligible for return include:

Unopened products
Opened products

For opened products, the condition upon return must allow us to review the return request. Products that have sustained severe damage due to improper handling after delivery may not be eligible for return.

8. Situations Not Eligible for Return

Returns or refunds may not be applicable in the following cases:

Requests submitted outside the specified return period
Damage caused by improper handling after delivery
Products returned without prior contact and receipt of return instructions
Requests with incomplete order information

9. Refund Processing

Once the returned product has been received and verified, the refund process is typically completed within 5–10 business days.

Approved refunds will be issued to the original payment account used for the purchase.

After the refund is processed, the time it takes for funds to appear in your account may vary depending on your payment service provider or financial institution.

10. Exchanges and Replacements

Depending on the specific circumstances, we may offer one of the following solutions:

Replacement of the item
Exchange of the item
Partial refund
Full refund

We will determine the appropriate solution based on the specific details of the order.

11. Contact Us

If you have any inquiries regarding returns, refunds, or after-sales service, please contact us via:

Email: support@zymuticllc.com
Address: 2137 N FAIRHILL ST
PHILADELPHIA, PA 19122

We regularly review customer inquiries and typically respond within 24–48 hours.