REFUND AND RETURNS POLICY

We want you to be satisfied with every purchase. This policy outlines the circumstances under which you may request a return or refund.

1. General Policy
   All products are final sale.
   In principle, returns or refunds are not accepted for “change of mind” reasons.
2. Eligible Situations for Returns/Refunds

After-sales support is available only in the following cases:

Receipt of a defective product
Receipt of the wrong item
Product severely damaged during shipping

3. Application Requirements

To request a return or exchange, please meet the following requirements:

Contact us within 7 days of receiving your order
Provide your order number
Provide clear photos or videos demonstrating the issue

4. Resolution Methods

Depending on the specific situation, we will offer one of the following solutions:

Free replacement shipment
Partial or full refund
Exchange upon return of the item

5. Ineligible Situations

Refunds or returns are not applicable in the following cases:

You dislike or no longer need the product for personal reasons
Damage caused by misuse or handling after receipt
Requests made outside the eligible timeframe

6. Contact Us

For after-sales assistance, please contact:

Zymutic LLC
📧 support@zymuticllc.com
📍 2137 N Fairhill St, Philadelphia, PA 19122